Refund Policy

Last updated: December 20, 2024

Refund Policy Overview

At Zefoyo, we strive to provide excellent service and customer satisfaction. This refund policy outlines the terms and conditions for refunds on our premium services.

Free Services

All our basic services are provided completely FREE of charge. No refunds are applicable to free services as no payment is required.

Premium Services Refund Policy

For premium services purchased through our partner platform Likeprovider.net, the following refund terms apply:

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all premium service purchases. If you are not satisfied with your premium service, you may request a full refund within 30 days of purchase.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Refund request must be submitted within 30 days of purchase
  • Service must not have been used extensively (less than 50% completion)
  • No violation of our Terms of Service
  • Valid reason for refund request

Refund Process

To request a refund:

  1. Contact our support team at likeprovider.net/support
  2. Provide your order number and reason for refund
  3. Our team will review your request within 2-3 business days
  4. If approved, refund will be processed within 5-7 business days

Non-Refundable Items

The following items are not eligible for refunds:

  • Services that have been completed (100% delivered)
  • Services used beyond 50% completion
  • Custom or personalized services
  • Services purchased more than 30 days ago
  • Services cancelled due to Terms of Service violations

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days
  • Cryptocurrency: 7-10 business days

Partial Refunds

In some cases, we may offer partial refunds based on:

  • Amount of service already delivered
  • Specific circumstances of the case
  • Customer satisfaction concerns

Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a review by our management team
  • Provide additional documentation
  • Contact us for further discussion

Contact Information

For refund requests and inquiries:

Updates to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.